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Ally Rankings Markedly Improve in 2014 J.D. Power Dealer Financing Satisfaction Study

Jul 28, 2014

DETROIT, July 28, 2014 -- Ally Financial's rankings have increased in each of the three finance areas of the 2014 J.D. Power Dealer Financing Satisfaction Study. Ally received above industry average satisfaction scores in the Prime Retail Credit, Retail Leasing and Floor Planning categories.

"Ally Financial is proud of the results of the J.D. Power study," said Jeff Brown, president and chief executive officer of Dealer Financial Services at Ally. "This study provides key feedback directly from dealers and the results motivate us to work even harder to drive value for our customers."

Notably, the company ranked fifth in the Prime Retail Credit category, up from 10th in 2013, and increased its placement in the Retail Leasing category to rank fifth overall. In Floor Planning, Ally ranked sixth overall, up from 11th in 2013.

"Ally's premier auto finance platform, dealer-centric customer service model and 'All-In' approach are unique in the automotive financing industry," said Tim Russi, president of auto finance at Ally. "Our longstanding relationships with dealers around the country illustrate our commitment to the industry and to their success."

Following are Ally's scores out of 1,000 in each of the three finance categories:

Prime: 914

Leasing: 931

Floor Planning: 942

Initiated in 1996, the J.D. Power Dealer Financing Satisfaction Study is conducted annually. The study aggregates responses from dealer principals across the areas of Prime Retail Credit, Retail Leasing and Floor Planning.

About Ally Financial

Ally Financial Inc. (NYSE: ALLY) is a leading automotive financial services company powered by a top direct banking franchise. Ally's automotive services business offers a full suite of financing products and services, including new and used vehicle inventory and consumer financing, leasing, inventory insurance, commercial loans and vehicle remarketing services. Ally Bank, the company's direct banking subsidiary and member FDIC, offers an array of deposit products, including certificates of deposit, savings accounts, money market accounts, IRA deposit products and interest checking. Ally's Corporate Finance unit provides financing to middle-market companies across a broad range of industries.

With approximately $148.5 billion in assets as of Mar. 31, 2014, Ally operates as a financial holding company. For more information, visit the Ally media site at or follow Ally on Twitter: @Ally.


Susan Fitzpatrick

SOURCE Ally Financial

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